Returns & Exchanges

At Desiolens, we want you to be completely satisfied with your purchase. If your lenses are unopened and in their original packaging, you may return them within 30 days of delivery.

1

Contact Support

Email our customer service team with your order number and reason for return to receive an authorized Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the unopened lens boxes in their original packaging to ensure they are not damaged during transit back to our warehouse.

3

Ship the Items

Affix the provided return label or use a tracked shipping service to send your package to the return address specified in your RMA instructions.

4

Receive Your Refund

Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing