Frequently Asked Questions

Discover everything you need to know about your Desiolens experience.

Are Desiolens contact lenses safe to wear?

Yes, all our lenses are manufactured under strict international safety standards and are CE certified. We use high-quality materials to ensure comfort and breathability for your eyes.

How long does shipping take?

We offer worldwide shipping. Orders are typically processed within 24-48 hours. Delivery times vary by region, usually taking 3-7 business days for express shipping and 10-21 days for standard shipping.

Can I order lenses with a prescription?

Absolutely. We offer a wide range of powers for both nearsightedness and farsightedness. Simply select your specific prescription requirements on the product page before adding them to your cart.

What is your return policy?

Due to the hygienic nature of our products, we can only accept returns on items that are unopened, sealed, and in their original packaging within 14 days of delivery.

How long can I use one pair of lenses?

Usage duration depends on the specific collection. We offer daily disposables, monthly lenses, and quarterly lenses. Please check the product specifications to ensure you are following the correct replacement schedule.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.